Today is August 17th. 12:17 PM CDT | Routing Number: 283980099

Troubleshooting & FAQ

What is Signet Online?

Signet Online is our Home Banking Account Access Service. It offers you access to your accounts right from any personal computer 24 hours a day, seven days a week. With Signet Online you can perform a variety of account activities.  You can check your balances, transfer or withdraw funds, transfer your loan payment or verify that your checks have cleared, pay bills and view eStatements. It's easy!

Is my account information secure?

Signet has implemented a security system that safeguards your money and keeps your account information completely private. Signet Online has been equipped with a protected environment that uses a nationally recognized networking architecture. It consists of the highest level of data encryption available today (128-bit) throughout the transmission to prevent unauthorized access. Also, no member information is stored on the Web server that is accessed by the public. Member information is safeguarded behind layers of security, which include automatic log out, encryption, firewalls, and PIN lockout. See Security for more information.

How do I display my account history?

Click on the History Link and use the drop down box to select which share or loan history you need to view.  Select a beginning date and ending date.

How do I print my account history

You can print account history from the Transaction History Inquiry window.  Using the browser window, chose File and Print.

How do I apply for Signet Online?

You can complete and mail a Signet Online application or sign an application in person at any of our convenient locations.

How much does it cost?

Access to your accounts for transfers, inquiries and withdrawals are free with Signet Online!

When do transactions post to my account?

Signet Online operates in "real time." This means that your transactions will post immediately to your account. All check requests will be mailed the next business day.

Can I change my access code?

You have the ability to change your access code at any time, when using this service. This assures you of complete confidentiality. If you perform an access code change you will need to end the Signet Online session by clicking the Log Off icon.  Do not use the Back key. If you forget your access code, call the credit union to re-activate this service. You will need to verify your identity at this time.

Is email secured?

No, Email is not secured. Do not send any personal information such as account numbers, personal identification numbers (PIN), addresses, phone numbers or passwords through Email. All we need is your question and your full name for us to correspond back with you via Email, phone or written correspondence.

Which browsers meet Signet's requirements for Signet Online?

You need to have a computer with Windows XP or higher, and either Microsoft Internet Explorer 6.0 or higher, or FireFox.  (If you do not have one of these browsers, you may download from the Internet.)

Microsoft Internet Explorer for Windows XP or higher:http://www.microsoft.com/windows/ie/ 
Microsoft Internet Explorer for Macintosh:http://www.microsoft.com/mac/download/en/default.asp 
Firefox Browser for Windows: http://www.mozilla.com/en-US/firefox/

Since I use a Macintosh computer, will I be able to use Signet Online?

The Signet Online system allows anyone with browser software to connect-no matter what brand of PC is used.

Can I use Quicken or Microsoft Money with Signet Online?

A Quicken or Microsoft Interface is currently not available.  This enhancement may be added to Signet Online in the future.

What if I have problems or questions?

If your questions are account related, please contact us at any of our full-service offices. If you believe the trouble you are experiencing is due to a connection problem, please contact your Internet Service Provider.

What are "cookies" and do I need then to be "enabled"?

Yes, you must have cookies enabled to access Signet Online. Please refer to your Browser's respective documentation for help in enabling cookies. Web sites use cookies to simulate a continuous connection to that site. This makes it more convenient for users by allowing them to visit pages within a site without having to reintroduce themselves with each mouse click. Contrary to popular fears and misconceptions, cookies were not created to spy on or otherwise invade the privacy of Internet users. Cookies contain only information that users volunteer, and they do not have the capability of infiltrating a user's hard drive and sneaking away with personal information. The simple function of a cookie is that of helping the user navigate a web site with as little obstruction as possible.

Why do I get the message: "This transaction can not be processed" or "Restart session"?

Make sure your computer is accepting cookies. Go to the "Tools" menu and click on "Internet Options." Then click on the "Privacy" tab and set the level to MEDIUM. Now click on the "Advanced" button and make sure you are accepting First-party and Third-party Cookies. If it is Blocking cookies, then click the Accept button, if it is also grayed out you can check the "Override automatic cookie handling" and make the changes and click the "OK" button.

I keep getting the message: "The username or access code you have entered is invalid" and I know I am using the correct username or access code.

You may have saved your access code using the AutoComplete settings within Internet Explorer. This is where you go to a site that asks you to fill in a form and it automatically does it for you. If we have reset you access code it is most likely using the old access code even though you are typing in the new one.

  1. The Access Code is case sensitive, make sure your Caps Lock is either on or off according to your normal use.
  2. If you have "User names and passwords on forms" checked in the AutoComplete Setting, Internet Explorer will save your user names and passwords for those fields. If we have changed your password, you may not realize that it is automatically entering your old password into this field. Here are the steps to delete this password from your database. (Note: This will also remove any other passwords you have stored in the past.)
    • Open Internet Explorer and click on the TOOLS pull-down menu located at the top of your browser.
    • Select INTERNET OPTIONS.
    • Click on the tab marked "CONTENT".
    • Click on the button marked "AUTOCOMPLETE".
    • Click on the button marked "CLEAR PASSWORDS".
    • Click on OK until exited completely from options. Close your browser and reopen a new browser window.