Debit Card Fraud Prevention
Protecting your Visa® Debit card from fraud requires 24/7/365 days a year monitoring.
Our fraud detection programs monitor your card transactions for any suspicious activity. If potentially fraudulent transactions are taking place, we’ll contact you immediately so that future fraudulent transactions can be avoided.
What we monitor
- Purchases outside your normal purchasing patterns.
- Unusual timeframes and geographical locations.
- Patterns that are consistent with previously identified fraud trends.
How we contact you
Getting in touch with you quickly is critical to stopping any potential card fraud. 86% of Americans have a mobile device and this offers a convenient and free* method to contact you fast. With our Card Alert Notification service, you may receive a phone call or text message asking you to confirm if a suspicious transaction was authorized by you.
Receiving a text message
The text message will arrive from a 5 digit code (33748) and contain Signet Fraud, dollar amount of the transaction and merchant name.
Simply reply with “Yes” if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence.
A “No” reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call.
Do not reply to the text message with any personal or confidential card information.
If you would like to opt out of receiving these important messages by text, you may reply with STOP to indicate this preference.
Help us protect you
Keep us up to date with your most recent contact information such as mobile, home or work phone numbers, e-mail or address changes.
When traveling in the U.S. or to a foreign country, contact us 2 weeks prior to your departure and we’ll make our monitoring more flexible during your travel or vacation time.
* Text messages to your mobile device are free, but all other fees on calls and texts are subject to the terms of your voice/data plan with your mobile carrier.